4-1 Troubleshooting

4 Troubleshooting

4-1 Before Requesting Service

Please check the following before requesting After-Sales service. If the problem continues, please contact your nearest

Samsung Electronics Service Center.

Symptoms Troubleshooting

Installa-

tion and

Connec-

tion

No Power. Check the power cable connections.

I want to install my projector on the ceiling. The ceiling installation support is sold separately. Contact your

local product distributor.

External Source can not be selected. Be sure that the connection cable(s) (video) is properly con-

nected to the proper port. If the device is not connected prop-

erly, it can not be selected.

Menu and

Remote

Control

Remote control does not work. Be sure that the proper external source is selected.

Check the battery in the remote. If there is something wrong

with it, replace it with a new battery of the recommended size.

Be sure to aim the remote at sensor on the back of the unit and

at a distance of no more than approximately 23 feet(7 m).

Remove any obstacles between your remote control and the

product.

Direct light from 3-way light bulbs or other lighting devices on

the remote sensor of the projector may affect the sensitivity

and cause the remote control to malfunction.

Check if the remote control battery compartment is empty.

Check whether the LED indicator on the top of the projector is

turned on.

I cannot select a menu. Check if the menu is displayed in gray. A gray-colored menu is

unavailable.

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