Samsung SEK-2000 Manuale Utente Scaricare il pdf (Pagina 154)

148

Requesting Support from the Samsung Service Center

(Remote Management)

Support > Remote Management

Try Now

If you need assistance with your TV, you can use this feature to let Samsung Electronics diagnose

your TV remotely. You will need to read and agree to the service agreement before using this feature.

A Samsung Electronics technician will then diagnose, repair, and update your TV remotely.

This option requires an Internet connection.

Checking the Information required for the Support Service

Support > Contact Samsung

Try Now

Use this option to find the support service website's address and contact number, your TV's model

number, your TV's software version, the Smart Hub info, and other information you need to receive the

service support.

Press the

button to view the open source licence.

There is a problem with the screen

Testing the Picture

Support > Self Diagnosis > Picture Test

Try Now

Select Support > Self Diagnosis > Picture Test. The Picture Test displays a high definition picture to

examine the screen for flaws and issues. If the test fails to identify a problem, there may be a problem

with an external device or the signal strength.

If the test picture does not appear or there is noise or distortion, the TV may have a problem. Contact

Samsung’s Call Center for assistance.

If the test picture is displayed properly, there may be a problem with the external device. Please check the

connections. If the problem persists, check the signal strength or refer to the external device’s user manual.

Troubleshootings

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Samsung SEK-2000 Manuale Utente Pagina 154